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Refund Policy

At Muñecas Beauty Supply, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day return policy. To initiate a return, please email us at [email protected] with your order number.

Please note that items must be unused and in their original packaging to be eligible for a return. Shipping fees are non-refundable and will not be included in your refund.

Once we receive your returned item, we will inspect it and process your refund within 7 business days. Your refund will be issued in the same payment method used to make your purchase. Please note that it may take additional time for your refund to be processed by your bank or credit card company.

If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and a photo of the damaged item. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.

We reserve the right to refuse any returns that do not meet our return policy requirements. If you have any questions or concerns about our return policy, please contact us at [email protected]. We are always happy to assist you.